Refund policy

 

MARKETPLACE INVENTORY

What is a marketplace inventory item? 

A marketplace inventory item is an item we are selling on behalf of an individual seller who has consigned their item for sale through our marketplace. The majority of items we sell, will fall into the category and the refund policy will be specified on the product pages below the product description.

Returns, Refunds & Exchanges (Marketplace Items)
Regrettably, due to products sold via our online and our retail channels being of a consignment and after-market nature, we are unable to offer returns, refunds, or exchanges of any kind on marketplace inventory items. All sales are final. If you are unhappy with your item, we are more than happy to re-list the item for you back into our marketplace on consignment to sell again, with the payout due back to you upon the sale taking place.

Damages and issues
Please inspect your order upon reception and contact us within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and do our best to make it right.  

Authenticity Claim

All items sold via Story are 100% authentic and tagged with a security seal with a unique serial number linked to your order. Please note, all claims against authenticity are null and void should the security seal be removed.  



RETAIL INVENTORY


What is a retail inventory item? 

A retail inventory item is an item we are selling directly from the brand. As we have more control and stock levels of this inventory, we are able to accept returns, refunds, and exchanges (brand for brand). These items will be clearly marked on the product pages on our website with the tag RETAIL along with the refund policy described on the product pages below the product description.

Retail brands Story carries that are eligible for Returns, Refunds & Exchanges:


  • Trapstar
  • Unknown London
  • Chimi Eyewear
  • Story
  • Bertier
  • Refuse Studios
  • SneakerLAB
  • Good Good Good


Returns, Refunds & Exchanges (Retail Inventory Items)

The aforementioned brands (Retail Inventory Items) qualify for returns, refunds and exchanges (brand for brand) within 3 days of receipt. In order to qualify, the items need to be unworn, tagged and with all original packaging. A copy of the receipt will be required and returned to our store for inspection. Please note, that it is the responsibility of the customer to return the item to our store. Should a size exchange not be available, a refund will be issued within 10-14 business days to your original payment method.

Damages and issues
Please inspect your order upon reception and contact us within 2 days if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and do our best to make it right.