Job Description: Retail Operations Associate

Location:

Cape Town (In-Store)

Reports to:

Store & Operations Manager

(Performance accountability to Sales & Marketing Manager)

Role Purpose:

The Retail Operations Associate supports both front-of-house and back-of-house operations at Story Cape Town. This role is responsible for delivering exceptional customer service, assisting with in-store sales, and managing inventory intake and organization. The associate also contributes to the execution of marketing campaigns and store merchandising.

Key Responsibilities:

Sales & Customer Experience

- Greet and assist customers with purchases, styling advice, and product information.

- Ensure the sales floor is tidy, organized, and visually appealing.

- Process transactions using the POS system accurately and efficiently.

- Support product launches and in-store campaigns.

Inventory & Seller Support

- Assist with receiving, checking, and organizing incoming stock from sellers.

- Tag and prepare inventory for display according to internal systems and processes.

- Maintain accurate stockroom organization and shelf management.

- Communicate with sellers about inventory status when required.

Marketing & Merchandising Support

- Help implement visual merchandising standards on the shop floor.

- Assist during content shoots or promotional events when required.

- Provide basic support for social media (e.g., filming behind-the-scenes content, setup for Reels).

Requirements

- 1+ year experience in retail or customer service preferred.

- Interest in fashion, streetwear, or lifestyle retail.

- Friendly, reliable, and proactive approach to customer service.

- Comfortable using basic tech (POS system, iPad, inventory app).

- Able to work retail hours including Saturdays.

Employment Details

- Part-time, in-store role.

- Reports to Store & Operations Manager / Sales & Marketing Manager

- Collaborates with Sales & Marketing Manager on sales goals and campaign execution.