Retail Store Manager (Cape Town) APPLY NOW

Cape Town
Fri, Mar 31, 2023
Full time


Manage the day-to-day deliverables of the store through delivering the optimum level of customer service, stock administration, sales and staff management.


 General / Ad-Hoc:

⁃            Complete store administration and ensure compliance with policies and procedures

⁃            Deal and navigate all issues that arise from staff or customers (complaints, grievances etc)

⁃            Meet sales goals by training, motivating, mentoring and providing feedback to sales staff

⁃            Ensuring all safety and security measures are always adhered to

⁃            Awareness of current clothing, sneaker & fashion trends.

⁃            Ensuring all sales consumables are adequately stocked and ordered.

 Customer Service:

⁃            Deliver excellent service to ensure high levels of customer satisfaction as part of the Story experience.

⁃            Establish and maintain a culture of excellent customer service throughout the store.

⁃            Resolves customer complaints regarding sales and service promptly and amicably.

⁃            Liaise with and resolve problems with the store landlord as and when required.

⁃            Manage upkeep and condition of all equipment, fixtures of shop premises.

 Stock Management:

 ⁃            Keeping track of all inventories and managing the receipt of new consigned merchandise as well as all outbound stock.

⁃            Ensure that all Operational processes in relation to consignment run effectively and efficiently with stakeholders.

⁃            Overseeing product authentication protocols.

⁃            Facilitating stock take when required.

⁃            Identifying & facilitating Replenish stock into sales channels.

⁃            Responsible for adherence to loss prevention measures of Company assets and stock.

⁃            Ensuring all stock is kept and maintained in saleable condition.

 Store Management:

⁃            Maintaining the appearance of the store, including all floor displays and stock room

⁃            Correct product storage merchandising and rotation

⁃            Responsible for Health and safety compliance within the store

 Staff Management:

⁃            Manage the store's retail staff members including, recruitment, training, motivation and development.

⁃            Compiling work schedules ensuring the store is always adequately staffed.


- Previous team leadership experience in a customer service environment

- A consultative approach to selling and offer personalised solutions

- The ability to contribute to creating a collaborative, fun and results driven team environment

- Preferred experience in managing rosters and store KPI's

- Passion for human relations and sales

- Problem solving, curiosity and interest in footwear, streetwear as well as luxury/fashion, art and design

- Experience of building a long-lasting relationship with clients

- Being able to work in team as well as alone

- Excellent communication and interpersonal skills

- Passion and knowledge of the managed product category

- English is a must other languages are a plus




Mon - Fri: 09:00 - 18:00

Saturday: 09:00 - 14:00

Public Holidays: 09:00 - 14:00** 

*During Peak Period (Mid to End December), Saturday Hours extend to 15:00.

**Public holidays are to be worked if and when required by the business.

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